Robbie Acres, an NFT collector, has filed a lawsuit against OpenSea NFT Marketplace because they kept his account banned after it was used in a scam. Following the theft of his collections by a phishing scam, the collector is dissatisfied with the NFT marketplace because the marketplace has not responded to his complaint.
On the other hand, the leading attorney for the collector asserted that Acres’ case is not the only one. The attorney claims that a number of other OpenSea users have experienced the same concerns, and the platform does not address some of the problems.
Robbie Acres stated that he did not waste any time in reporting the theft of his NFTs to OpenSea after they were taken by means of a phishing scheme. However, it took the marketplace forty-eight hours to react, and during that time, the thief was able to sell his possessions at a lower price.
Acres further stated that in response to the incident, OpenSea had locked his account for a period of time greater than three months. The investor is going to the market to seek redress for the fact that his assets have been withheld despite the numerous requests made to access them. In addition to this, he asserts that in order for OpenSea to unlock his account, he was required to provide a declaration validating his identity.
A Lawyer Suggests That OpenSea Put Their Customers’ Needs Before Their Revenue
Acres wants the market to reimburse him for the damages he’s sustained as a result of the situation. He believes that the acts of OpenSea led him to lose a considerable amount of money as an active investor in Web3.
Acres isn’t the first person to have run into problems like these on OpenSea, according to his attorney, Enrico Schaefer, who was speaking in the meantime. He stated that he represented multiple clients on the OpenSea marketplace who had their NFT stolen or their accounts compromised due to fraudulent activity.
According to the attorney, OpenSea sometimes admits to its failings and makes amends to its clients, but in other cases, the company chooses to disregard its customers’ complaints.
In addition, Enrico Schaefer mentioned that OpenSea ought to place a higher priority on the contentment of consumers who trade non-fungible tokens on its platform rather than concentrating on expansion and income.
However, a spokeswoman for OpenSea stated that the claimed theft occurred off of OpenSea’s platform and that the thief had already sold the products before OpenSea was notified of the incident. Regardless of the specifics of the situation, OpenSea responded to the user’s notification by disabling the products in question as well as the user’s account. However, he did mention that OpenSea had removed the restriction on Acres’ account.
The NFT marketplace also stated that it had made investments in both tools and employees to avoid such events, detect theft, and prevent the resale of stolen items on its platform. Theft, in their view, is the most difficult problem to solve in the crypto ecosystem since it can occur through a variety of distinct communication routes and can take place across a wide range of digital surface areas.
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